D Prime Help Center

Ready to assist anytime, anywhere

# tools # account # promotions # trading # login

Top FAQs:

Topics

Live Account

How to verify profile? How do I change the leverage on my account? Which account type is right for me? How to open a live account? How many accounts can one person apply for?

Login

How to register in D Prime? How to change the password of D Prime User Center account? Can I change the registered email address or mobile phone number in the D Prime User Center? Why was my D Prime User Center account disabled? How to cancel the D Prime User Center account?

Demo Account

How to open a demo account? How to increase funds in a demo account? What is a demo account? Is there a time limit to use the demo account?

MetaTrader 4

How can I check if my MT4/MT5 is the latest version? How to import Trading Central's indicators on the MT4/MT5 platform? How to query the historical data of MT4? How to check the email notification of MT4/MT5? D Prime MT4 Live 3 new server is online, what impact will it have on my account?

MetaTrader 5

1.1 How to install MT5 1.2 How to log in to MT5 1.3 How to set the system language of MT5 2. MT5 operation interface introduction 3.1 How to create a new order in MT5

FIX API 4.4

What is FIX API? List of trading products for FIX API 4.4 How to apply for FIX API 4.4? What is the minimum cost requirement for FIX API 4.4? How is FIX API 4.4 used?

Cross-Currency/Payment Method For Deposit And Withdrawal

Under what circumstances will clients be denied for cross-currency withdrawals? What is the "Cross-Currency/Payment Method Deposit Policy"? When do I need to pay for cross-currency withdrawals handling fees?

Deposit

How to deposit into a live account? How do I deposit funds? What deposit methods does D Prime provide? What is the Deposit Reimbursement Policy?

Withdraw

How do I withdraw funds? What withdrawal methods does D Prime provide?

Funds Transfer

Are there any additional charges for transferring funds? Is there an amount limit for funds transferring? How long does an internal transfer take?

Advanced Trading

How to operate partial closing in MT4? How to check product overnight interest? What is the calculation formula? What is the ratio and sequence of forced liquidation? What is a dividend? How to calculate? What is lock-up and how to collect margin when lock-up?

Australian Stock CFDs

What Australian stock CFD products does D Prime offer? What is the leverage of Australian Stock CFDs products? What is the minimum trading lot size for Australian Stock CFDs?

Forex

What currency pairs does D Prime offer? What are the trading hours for the currency pair market? What is the trading leverage for D Prime currency pairs? How is the swap or inventory fee calculated for a currency pair? When is the overnight interest charged in Europe and the United States?

Precious Metals

What precious metal products does D Prime offer? What is the leverage for spot gold and spot silver? How is the overnight interest on spot gold calculated? How is Margin for Precious Metals Calculated? Why do the spot gold spreads widen sometimes?

U.S. Stock CFDs

What US stock CFD products does D Prime offer? What is the leverage of US stock CFD products? Do US stock CFD products have dividends? Are there overnight interest for US stock CFD products? How to calculate overnight interest? When will dividends be paid for US stock CFD products?

Hong Kong Stock CFDs

What Hong Kong stock CFD products does D Prime offer? What is the leverage of Hong Kong stock CFD products? Is there an overnight interest for Hong Kong stock CFD products? How to calculate overnight interest? Are there any dividends for Hong Kong stock CFD products? When will the dividends of Hong Kong stock CFD products be distributed?

Commodities

Does holding a long crude oil spot order and a short crude oil futures order at the same time occupy unilateral margin? What commodities does D Prime offer? What is the trading leverage for D Prime Spot Crude Oil products? What system does D Prime's crude oil spot quotes come from? What is the overnight interest on spot crude oil products?

Stock Indices

What is the minimum lot size for spot stock indices? What stock index products does D Prime offer? What is the leverage of a stock index?

Futures

What futures products does D Prime offer? What is the difference between D Prime futures and exchange futures? What is the trading leverage for D Prime futures products? Does D Prime's futures products have a delivery date? What is the minimum trading volume for futures?

VPS

What are the requirements to apply for a VPS trading dedicated server? How to apply for a VPS trading dedicated server? Does the VPS trading dedicated server support multiple accounts opening? How long can a VPS trading dedicated server be used for free? How many VPS trading dedicated servers can I apply for?

MAM

How to apply for MAM? How does the MAM account perform profit-sharing? Can clients set the ratio of copy trading for the main and sub-accounts? Can sub-accounts of MAM check the take-profit and stop-loss points of the main account? Can MAM accounts hide position orders?

Points Mall

What is the "Ideal Home" Points Mall? What gifts can be redeemed in the "Ideal Home" Points Mall? How to get dream value? When will the dream value be paid? Will my Dream Value points expire? How can I check my Dream Value?

D Prime Interest-Free Campaign

What are the terms and conditions of the D Prime interest-free campaign? What is the D Prime Interest-Free Campaign?

Account Class

Is account merging supported, and what are the rules for merging accounts? What level of accounts are suitable for the Expert Advisor (EA)? How do I sign the agreement now that I have completed the Phase 2 challenge? How to apply for account merger? Will my DPFunded Elite Trader qualification be cancelled?

Funding

DP Funded profit sharing cycle and rules Can I use the registration fee to purchase a new challenge account without refunding it? Is it possible to purchase the challenge using a credit card with a different name? If client uses a savings card, should they choose the "Credit/Debit Cards" ? Why can't the payment page pop up after I submit an order in the backend?

Trading

EA Account Trading Rules Can I use a VPS and VPN? What trading software should I use at each stage of the challenge? DPFunded Product Contract Details (Crude Oil and Precious Metals) DPFunded Product Contract Details (Cross Currency Pairs)

Can't find what you are looking for?
We are here to help!

Please leave your contact and message, we will contact you within 1 working day.

Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.

Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with us. You should seek independent professional advice if you do not understand the risks disclosed by us herein.